The Divas Pen: Author of Sensual and Dark Romance writing as Sienna Mynx and T.A. Ford

IF YOU PURCHASED DON’T LEAVE ME THIS WAY AND THE BOOK YOU RECEIVED WAS ‘DESTINO’ YOU WERE A VICTIM OF THE ISSUE REPORTED BELOW. PLEASE READ TO RESOLVE IT AND I APOLOGIZE FOR THE INCONVENIENCE THIS HAS CAUSED.

ATTENTION! ATTENTION! I’ve been made aware of an error in the system with the new book Don’t Leave Me This Way. I’ve spoken to Amazon. Please read the response below and follow the necessary steps to correct your purchase. I apologize for the inconvenience.

Hello,

Thanks for getting back to us.

It’s totally comprehensible that some readers have become upset because the correct version of the e-book “Don’t Leave Me This Way” is not being displayed for them.

I’m more than happy to help you with this!

I’ve studied your case and contacted our appropriate team so that the latest version of the e-book can be available as soon as possible in the website.

I’m really sorry for any inconvenience all this issue has cause. I completely understand your concern since all necessary changes have been made from your end, and yet your customers still receive the wrong version.

Our appropriate have confirmed that the corrected version is now the one available for purchase on the store! Now, we have to do something so that customers who got the wrong edition, can get the correct one. So, what we can do?

Is very simple! Just let your customers know that in order to get the latest and corrected version of your e-book, they have to contact our Kindle support in order for them to send the latest version to readers devices.

They can reach Kindle Customer Support by clicking Contact Us on our Kindle Support pages at:

http://www.amazon.com/kindlesupport

Also, I’ve raised a request to let customers know they can receive the latest version through their Manage Your Kindle page on Amazon.com at www.amazon.com/gp/digital/fiona/manage. Once the request is approved, we will also contact your customers via email. This process can take 4 weeks. That’s why I totally recommend you that in the meantime, you advise your customers to contact Kindle Support to receive immediate attention as previously explained.

Rest assure that new customers who purchase your e-book will receive the latest and correct version. Once again, I sincerely apologize if this issue has caused any inconvenience.

I hope this helps you, and please feel free to contact us back at anytime in case of further questions or comments.

Thanks for using Amazon KDP.

 


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